Privacy Policy

Please read the following privacy policy to understand how we will treat your personal information.  This policy may vary from time to time so please check it regularly.

Equi-libre Horses is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Equi-libre Horses may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 14/05/2018

What we collect & how personal information is used

We may collect the following information:

  • name and job title
  • contact information including your telephone number, postal address and email address
  • demographic information such as your postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

We may also collect personal information from you through enquiry, newsletters, registration, through checkout and every time you email us your details or log on using your user name and password. We may use this information to personalise aspects of our services, to carry out market research surveys, to run competitions and to provide you with updates about development on the Site and information about the products and services we offer.  If you do not wish to receive information about our products or other services please email us at jo@equi-libre.co.uk

If you contact us otherwise than via our website, we may keep a record of that correspondence.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

When you enter personal details on our website or through our secure online payment partner, PayPal, you will be entering these details within a secure environment. We use SSL (Secure Socket Layer) encryption to protect the details you send us.

In most web browser a padlock symbol appears at the bottom right, indicating when you are in a secure environment.   Also the “http:” at the beginning of the website address changes to “https:” with the ‘s’ indicating that you are in a secure environment.

We will not share your information with any third parties other than when we are legally obliged to do so. However, please note that in order to process your data we may on occasion be required to share your information with other group companies or any supplier we engage to provide services which involve processing data on our behalf.  All our employees and any suppliers we engage to process your data are obliged to respect the confidentiality of your information.

We use up-to-date storage and security techniques to protect your personal information from unauthorised access, improper use or disclosure, unauthorised modification or unlawful destruction or accidental loss. Unfortunately, the transmission of information via the internet is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.  Once we have received your information we will use strict procedures and security features to try to prevent unauthorised access.

We will not sell your information to any third party, unless either Equi-libre Horses or The Academy of Positive Horsemanship is sold itself.

Please be aware that we cannot guarantee that third party services accessible through the Site operate the same Privacy Policy.

IP Addresses and Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration.

We may use ‘cookies’ to monitor how people use our site. Most websites use cookies.  They help us to understand how our customers and potential customers use our website we so can develop and improve the design, layout and function of the sites.  We may, for example, use cookies to store registration information so that you do not have to provide it to us on subsequent visits.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We only use this information for statistical analysis purposes and then the data is removed from the system.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

If you do not want us to use cookies in your browser, you can normally set your browser to reject cookies or to tell you when a website tries to put a cookie on your computer.

For information about how to disable cookies in your browser please visit www.allaboutcookies.org

Access and changes to your registration information and preferences

Registered users may access their identified contact information and other information and correct any discrepancies or update information by accessing your WordPress Dashboard once logged in and clicking on the ‘Edit My Profile’ link at any time.  The accuracy of such information is solely the responsibility of the user.

If you wish to receive alerts, newsletters, special offers or promotions from us, please join our mailing list on the front page of the website. If you wish to cease receiving any of this information, amend your preferences or unsubscribe, click on the relevant link within the newsletters at any time.

If you have any questions concerning this Privacy Policy or would like us to amend or destroy your details, please email us at jo@equi-libre.co.uk

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal sales administration and record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails via Constant Contact about new products, special offers or other information which we think you may find interesting, including about third parties, using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests

In connection with these purposes, we may share your personal information with third parties that perform services on our behalf such as business partners (including but not limited to printing and marketing agents, email marketing companies, webinar hosting companies, website software, hosting and design companies) and fraud sharing organisations.

How long we retain your personal information

We will not keep your personal information longer than is necessary, taking into account information needed for refund purposes, applicable legal requirements and limitation periods.

Links to other websites

The use of our website and to access the services we offer may require the use of links to other websites. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • unless the email is directly related to an enquiry or directly regarding the sale of a product or service, our emails will always include an unsubscribe link, so if you don’t wish to receive news from us in the future, it’s always easy to opt out
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at jo@equi-libre.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you believe that any information we are holding on you is incorrect or incomplete, please email us at jo@equi-libre.co.uk as soon as possible. We will promptly correct any information found to be incorrect.